EquaTerra, a business advisory firm known for helping companies optimize internal and outsourced support services, has openned its first Global Solution Center (GSC) in Grand Rapids, Michigan. The GSC provides EquaTerra with efficient and cost-effective services from a centralized location.

The Grand Rapids center will initially provide English language support services to EquaTerra’s global client base, and Spanish language capabilities will be added during 2010. The GSC is expected to grow to more than 100 people over the next couple of years, and EquaTerra will open additional facilities in 2011 and 2012 to expand language skills and provide 24-hour continuous service capabilities.

“Our clients seek our help as they develop strategies and evaluate service delivery models for their changing global footprint. Much of our client work requires face-to-face interaction, as it involves large-scale change initiatives impacting mission-critical business processes and technology. However, we have determined that some work may be performed off-site to improve efficiency and cost effectiveness,” said Mark Robinson, Chief Operating Officer for EquaTerra. “In creating this first Global Solution Center, we considered options in every country where we have operations, and selected Michigan based on time zone, talent and cost.”

EquaTerra expects this center to facilitate innovation for its clients around the globe. According to EquaTerra CEO Mark Toon, “We operate in 19 countries, provide services in many more, and recognize the value to our clients and to our company of co-locating services that can be performed remotely without impacting the quality of our services or the value we provide. Michigan fits all of our business requirements, and is an ideal location for our first Global Solution Center. We have been operating pilot projects out of the GSC for the last several months, and have reached the point where GSC contributors integrate seamlessly with our on-site teams.”

About EquaTerra

EquaTerra sourcing advisors help clients achieve sustainable value in their IT and business processes. Our advisors average more than 20 years of industry experience and have supported over 2000 transformation and sourcing projects across more than 60 countries. Supporting clients throughout the Americas, Europe, Middle East, Africa and Asia Pacific, we have deep functional knowledge in Finance and Accounting, HR, IT, Procurement and other critical business processes. EquaTerra helps clients achieve significant cost savings and process improvement with internal transformation, shared services and sourcing solutions.

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