Enterprise Management Associates, a leading IT management research and consulting firm, is expanding its ITIL educational programs for enterprise IT professionals. The new programs help IT organizations get ITIL V3 certified, through an EMA partnership with itSM Solutions, or quickly come up-to-speed on new IT disciplines through a variety of hands-on EMA(TM) Workshops.

The new service offerings cover ITIL V3, IT Service Management (ITSM) best practices, and emerging IT management disciplines like Data Center Automation, Virtualization, Service Catalog and the Configuration Management Database (CMDB).

"Managing IT by service and not technology is the message of ITIL V3. Unfortunately, most IT professionals struggle with getting started. In fact, some 30 percent of ITSM projects are delayed by the inability to define a comprehensive plan,” said Dan Twing, COO at EMA. "These new services provide both introductory knowledge and advanced training to help companies get their IT teams ITIL V3 certified, transition to ITSM and advance the maturity of their IT organizations.”

The new EMA ITIL Training Courses are offered together with itSM Solutions – an accredited courseware and training provider (ACP/ATP). Courses are offered onsite or online with a live certified mentor to help participants internalize the concepts of ITSM and ITIL while preparing for the certification exam. Offerings include accredited ITIL V2 to ITIL V3 Bridge and ITIL V3 Foundation training courses to help organizations get certified on ITIL V3, as well as introductory ITSM orientation courses designed to help companies get on the road to a successful ITSM or ITIL initiative.

EMA Hands-On Workshops are held onsite and are designed to help enterprise IT teams tackle common challenges or quickly get up-to-speed on a new IT discipline. Led by a seasoned EMA analyst or consultant, each workshop uses a combination of interactive lectures, real-world case studies, and hands-on exercises to engage attendees in addressing the issues specific to their organization.

Available topics include:

• How to Define Detailed Requirements for Your Enterprise CMDB Project
• How to Effectively Jumpstart Your Service Catalog Project
• Developing an Effective Change Management Strategy
• Designing a World-Class Release Management Organization
• Jumpstarting Your Data Center Automation (DCA) Strategy
• Making the Most of Virtualization Technologies in the Enterprise

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