IDC Australia has expanded its range of services by launching Benchmarking Solutions, a national ICT benchmarking initiative made possible through an alliance with ET Business Solutions. The joint service, dubbed Benchmarking Solutions, will deliver analysis and clear, concise recommendations for companies looking to review their IT spending and the efficiency and effectiveness with which services are delivered.

“With constant pressure to reduce IT spending and increased competition in the market, it is now more important than ever to measure the costs and efficiency of IT performance,” said Graeme Muller, managing director of IDC Australia. “The most important consideration for a company looking to benchmark is the quality of data used for the comparison and the methodology employed to provide clients with concrete and accurate observations and recommendations. Benchmarking Solutions has access to a high-level of comprehensive data through IDC’s network resulting in a more accurate benchmark and giving greater value to the company.”

Eugene Talasch, Program Director of Benchmarking Solutions and founder of ET Business Solutions is a highly seasoned IT specialist with more than 37 years experience. Prior to the alliance with IDC, ET Business Solutions had performed more than 50 benchmarks in Australia, Asia-Pacific and the United States. Clients have included three major airlines, IAG/RACV, BHPBilliton, Alcatel-Lucent, and government departments in Australia and New Zealand. Before founding ET Business Solutions, Talasch worked for META Group Asia Pacific (now Gartner, Inc.) as Director of the Benchmarking Practice. He spent his early career with EDS and Gartner Group (now Gartner, Inc.)

“Organisations have matured and no longer look after the financial aspect only, they understand that processes and procedures drive the cost of delivering services”, said Talasch, “we have tested our methodology over the last couple of years, and the feedback from our customers is phenomenal, the renewal rate is over 75%.”

Benchmarking Solutions provides analysis and recommendations which go far beyond what is typically delivered by a benchmark and organisations appreciate the fact that we give tactical and strategic direction and a complete understanding of its IT performance.

“Benchmarking Solutions provides a company with an understanding of where they are positioned and gives an insight on possible ways to reduce IT costs. It also helps a company make informed decisions on making IT improvements and gives a clearer understanding on the value suppliers are bringing to a company,” said Muller.

“We are very encouraged by our clients' feedback, indicating that what we deliver is of high value and shows an organisation where they are when compared with their peers, in terms of cost/price, processes, productivity, service levels and contractual maturity,” said Talasch.

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